Salons Direct

I have ordered from salon direct a few times and each time I am very happy with my product and the quality of them. They always arrive in a good amount of time and the packaging is always intact.

-0 start Unfriendly and unhelpful customer service. Yesterday, I bought a trolley but accidentally entered the wrong delivery address. I contacted Customer Services to fix it, but the person who helped me was really unhelpful and even hung up on me. Even though I gave the correct address several times, the parcel was still sent to the wrong place. When I called again, the same person denied that I had asked to change the address and refused to help, saying it was now the courier’s responsibility. My parcel is lost, and I haven’t received any solution. This has been a very poor and, unfortunately, all-too-common customer service experience. I hope this gets resolved quickly, as I work with professional products and often need items delivered fast, along with decent and helpful customer service.

Ordered three chairs from them and two arrived broken. I then had to go back and wait for another delivery for a replacement and I was sent a broken sink in error! Now I have to return all three chairs and the broken sink as they won’t have any more in stock for a few months. These chairs were not cheap and it’s been a huge waste of time and money, I’ve had to spend hours waiting around for deliveries and collections for nothing. So disappointed.