Alcatraz Barber to the Gentry

Tracey is lovely! She was very patient and kind with my 3 year old son, great haircut, it was our first one with no upset, we will be back! Highly recommended!

Great staff, and a great hair cut at a very reasonable price.

hair cut appointment booked for 4pm yesterday. i was preparing to attend with 10 yr old without my car or a lift in rain no coat and i am 77 so i considered bike and bus option. 1 parent was uncontactable the other said i told mum to cancel but he tried phoning mum no reply. I tried to cancel giving name of child and father. I knew time of hair cut. Lady receptionist said no appointment for childs or father names i gave so i thought it had been cancelled. today i learn cancellation cost applied so tried to rectify the error. i know now what i didnt know yesterday it was booked in my daughters name so my fault forgetting to mention that and thinking name of 10 yr old would suffice. today i rang to explain my mistake and how it would have helped prevent misunderstanding if receptionist had given name she had. No doubt data protection is why thats not possible. i am not irate as receptionist stated i wanted to convey how situation had arisen to avoid future misunderstandings it was clear this was not mutual. listening instead of talking especially repetition is more useful.